The importance of maintaining a positive relationship between landlord and tenant cannot be underestimated and this has never been highlighted as much within the last few years.

The Covid-19 situation instigated conversations that have never happened before and it has been the healthier landlord and tenant relationships that ensured positive outcomes in rental deferments and payment agreements.

As we start 2023, there are new pressures to deal with. The energy crisis, increasing interest rates and a higher cost of living will all affect the way we live.

Tensions between landlord and tenant is nothing new, but it does seem that the relationship dynamic is shifting somewhat, particularly given the huge growth of the rental market in recent years. Tenants are extremely important in the future of the UK property market and it is vital that landlords have a reason to invest in property. It is predicted that rented property will account for 40% of the market by 2025, so it makes sense to keep the relationship healthy.

When tenants report issues or concerns, either directly or via your agent, listen and act quickly rather than letting issues remain and potentially worsen. This ensures tenant relationships are good and also reduces the risk of inexpensive fixes turning into costly repairs. On a similar note, working with a preventative maintenance schedule is also a great idea - it means issues can be nipped in the bud before they become serious.

Positive communication will improve the tenancy experience for everyone involved. It will set expectations for both parties and create a relationship of mutual respect which means any potential issues will be easier and less stressful to resolve.

Rental properties can often have security far below the standards that a landlord or home owner would have in place. A landlord who ensures that doors, windows and entries are secure with quality locks, alarms and security lighting will make tenants feel safer and happier. It also offers increased protection to deter any opportunistic burglars.

Regular updating and proactive maintenance can mean short-term expenditure for a landlord, but the long-term benefits far outweigh the initial outlay.

Small jobs like painting and decorating or perhaps a little garden upkeep will go a long way to keeping a happy tenant. Also consider bigger projects such as double-glazing and boiler upgrades. If things are left alone, sooner or later, something will break and when it does, the cost is often very large.

Keeping tenants happy and creating long-term relationships is always positive. Longer tenancies mean less administration, fewer void periods and, if you use an agent to manage your buy-to-let, less fees too!

Longevity helps build trust and if two parties trust each other, the relationship is much easier to manage. 

The importance of a landlord receiving the rent when it is due cannot be stressed enough. It’s why the landlord invests in property in the first place.

If the rent is going to be late due to unavoidable circumstances, tenants should let the agent or landlord know beforehand as a landlord may need to put arrangements in place. The worst option is silence. A non-paying, non-communicating tenant will not be seen in a good light.

Also, being consistently late in paying rent payment is something no landlord takes kindly to and constant arrears will easily dent the relationship.

As a tenant, this is one of your top priorities.

Whilst taste in interior decoration may not be the same for everyone, hygiene and cleanliness comes before everything else. The property should be cleaned regularly and kept clutter free. Good ventilation will also prevent damp and mould and will help keep away unwanted pests and germs.

As an agent, one of the best things a landlord can hear following a periodic inspection is that the tenant is looking after the property – a great way of enhancing the relationship.

The prompt reporting of any maintenance issues can potentially prevent further damage to the property. That leaky bath seal could lead to unseen damage further down the line.

However, there is no need to report every issue for minor repair works that you can fix yourself, like flickering lightbulbs or loose door knobs. These types of tiny issues constitute a huge number of service calls and maintenance costs for landlords and will certainly help the ongoing relationship.

And it works both ways. If a tenant does report an issue that requires attention, a speedy resolution to the problem by a landlord will certainly help moving forward. Situations where tenants are threatening to withhold rent due to outstanding maintenance issues, whilst illegal, will damage the relationship for good.

Tenants should always read, understand and adhere to the tenancy agreement and landlords should understand their responsibilities too.

For example, using the property for its lawful use only and not running a business from a residential apartment, or smoking inside the premises when the contract clearly instructs otherwise.

Tenants who act responsibly and in in good faith and treat the property as their own will ensure that they get back the tenancy deposit in full without and without any problems.

…goes a long way. It may be the landlord’s obligation to oversee maintenance, but a quick ‘Thank you’ from the tenant will go a long way, no matter how small the job was.

Above all else, it’s important to remember that we are all human beings and we thrive on praise in whatever form it takes.

You may be surprised to find future maintenance works being authorised more quickly next time there is an issue.

Very often, the property in which the tenant is living used to be occupied by the landlord; it was their home.

That means they will know the neighbours and if there is one thing that will rile a landlord it is if the neighbour contacts them directly to complain about their tenants. Getting on with your neighbours not only keeps the landlord happy, it also enhances the tenants enjoyment of living at the property too. This applies to every property, and maintaining an amicable relationship with people in adjacent apartments is a must.

Tenants should be the neighbour that they would like to live next to. This will come in useful when possibly extending the tenancy or obtaining a landlord reference for a new property in the future.

Landlords have legal obligations to adhere to. Gas Safety checks and Electrical Safety Checks need to be carried out as do periodic tenancy inspections.

If contractors or letting agent representatives constantly have to reschedule appointments, this will potentially damage any ongoing relationship especially if landlords end up breaching regulations because a tenant will not grant access.

Landlords and agents must give a tenant 24 hours notice prior to the time of entry and it will certainly help the ongoing relationship if these requests are accepted (see our blog on Third Party Access)

Landlords do not want void periods and void periods do occur during a change of tenant.

Landlords do not want the property to be empty whilst finding a new tenant. If tenants can be flexible with access to the property and keep it clean during these times will help the landlord as prospective tenants view the property. Tenants who can refer a new tenant to a landlord will be in extremely good books! Being co-operative in these circumstances will definitely earn a reputation as a great tenant.

While this seems the easiest thing to do, it is amazing how many landlords and tenants complain of rude and impolite behaviour.

Good communication is the key to any relationship, and the landlord tenant one is no exception. Proactive conversations between tenant and landlord/agent can prevent many issues escalating and becoming much more difficult to resolve.

A positive landlord and tenant relationship is invaluable.

Having a reputation as a good tenant will definitely help when it’s time to move on and look for a new home. A landlord reference is always part of any checks carried out by an agent on potential tenants.

Having a reputation as a good landlord will boost the rental potential of the property and getting on well with the tenant should ensure that the tenancy is fairly hassle-free.